The first thing to try is to remove the local data files for the Digital Pigeon app. To do this follow these steps:
Note: ensure the app is closed before starting.
Mac OS X
Note: Version 4 is available addressing the recent stability issues. Unfortunately, it is not an auto-update. Download and install the new version available in our Apps Page.
- Open Finder and click the Go menu.
- Hold down the Option key and you should see a Library menu item appear. Click Library, you can now let go of the Option key.
- Find and open the Application Support folder.
- Find and open the Digital Pigeon CEF or Digital Pigeon folder for older versions of the app.
- Delete the contents of this folder (i.e. drag it into the trash).
- Restart the Digital Pigeon app and check if the issues are resolved.
Windows
- Open Windows Explorer and click the Address Bar.
- Enter %HOMEPATH%\AppData\Local\Digital Pigeon CEF or %HOMEPATH%\AppData\Local\Digital Pigeon for older versions of the app and press the Enter key on your Keyboard.
- Delete the contents of this folder (i.e. drag it into the trash).
- Restart the Digital Pigeon app and check if the issues are resolved.
If this doesn't help, contact support for assistance.
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